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REOPENING OF THE PARK ON JUNE 9, 2021!

We finally find you!

 

The entire PAL team will again be able to welcome you on Wednesday, June 9, 2021, of course in compliance with the application of directives and recommendations from the public authorities in the fight against Covid-19.

  • If you have any questions about our sanitary measures and your visit to the park in the current context, consult our sanitary measures.
  • If you want to know the opening days between June and October, check out our new opening calendar.
  • If you have not found the answers to your questions, please fill out our contact form
  • Please know that we are doing our best to respond to each of you as soon as possible. In order to respond as quickly as possible to your requests, please do not overload our telephone lines and give preference to messages by email

We look forward to welcoming you for this new season and see you very soon.

 
FROM JUNE 9 ...

The visit to the park

 

Is there a visitor gauge to get back to the park?

As specified in the decree of May 18, 2021 published by the government, there is no gauge planned for theme parks but simply health protocols, as was already the case in 2020. Find all the sanitary measures in place by the park, they are likely to evolve according to the evolution of the health context.

Do I need a health pass to come to the park?

Theme parks like Le PAL are not affected by the health pass. This is only payable in one-off events such as concerts, trade fairs, shows, fairs ... It is also imperative to comply with the sanitary measures put in place by the park.

 
I WOULD COME TO VISIT THE PARK

The tickets

 

I bought a Malin or Passion ticket for 2021 for a date when the park will be closed. Can I extend the validity date?

Regarding the Malin and Passion tickets dated April 2021 which cannot be used due to the park's closure, to replace them, the sales team will email you tickets valid on the day of your choice during the 2021 season.

I bought a Freedom ticket and I planned to come on a date when the park will be closed. Can I exchange my ticket?

Liberté tickets are valid on all opening days of the 2021 season. You can therefore postpone your visit to the day of your choice according to the park's opening calendar. No exchange or refund is foreseen.

I have a CSE 2019 - 2020 ticket. Has the validity date been postponed?

Regarding unused CSE 2019 - 2020 tickets, we have first extended their expiry date until June 6, 2021. We have again extended this expiration date until July 31, 2021. It does not There is no action to be taken, this extension is carried out automatically in our computer system, the date printed on these tickets is not modified but the validity period is indeed extended.

I have a CSE 2020 - 2021 ticket. Has the validity date been extended?

CSE 2020 - 2021 tickets are valid until October 3, 2021. You can therefore enjoy the park throughout the 2021 season on the day of your choice according to the park's opening calendar. There are no plans to extend the expiry date.

I have an invitation valid for 1 day in 2020 or 2021. Has the validity date been extended?

Your 2020 - 2021 invitation is valid until October 3, 2021. You can therefore enjoy the park throughout the 2021 season on the day of your choice according to the park's opening calendar. There are no plans to extend the expiry date.

 
What about my unlimited access?

Season Pass

 

Is there a special offer for the 2021 Season Passes?

The Season Pass promo, which was originally scheduled to end on March 31, 2021, has been postponed until May 15, 2021 and is now over. To order your Season Pass for the 2021 season, go to the Season Pass page.

I took advantage of the 2021 promotional offer and I have already received and paid for my Season Passes. Following the postponement of the opening to June 9, what do you offer me?

You will be contacted by email, at the end of May at the latest, to offer you a commercial gesture.

I sent the form with the 2021 promotional offer before 30 aril but I have not yet received my Season Pass. Following the postponement of the opening to June 9, what do you offer me?

You will be contacted by email, at the end of May at the latest, to offer you a commercial gesture.

I have chosen to postpone my 2020 Season Pass to the 2021 season. Following the postponement of the opening to June 9, what do you offer me?

You will be contacted by email, at the end of May at the latest, to offer you a commercial gesture.

I kept my Season Pass in 2020 and chose the special offer for the 2021 season at €39 adult and €34 child. Following the postponement of the opening to June 9, what do you offer me?

You were able to benefit from a preferential rate on which there will be no additional discount granted.

I bought my Season Pass at the park ticket office in 2020. Am I entitled to a reduction in 2021?

By having purchased your Season Pass from June 2020, you were able to take advantage of them quite normally for the duration of the remaining season. No reduction is applied for 2021.

 
WE COME TO SEVERAL ...

Group reservation

 

I made a group reservation, what should I do?

  • If you have booked directly at PAL, our sales department will contact you.
  • If you have booked with a travel professional (travel agencies, coach operators, online travel agencies), please contact them directly so that they can process your file.
 
ALL IMMERSIVE EXPERIENCES ...

Park activities

 

I have booked an activity at the park, with the extended closure what is happening with my activity?

  • If you have booked a Keeper for a Day or VIP activity at the Zoo during the closure period, it is maintained if you wish. You will be contacted by the educational service to find out the terms of this reservation.
  • If you have booked a Keeper for a Day or VIP activity at the Zoo combined with a stay at the park during the closing period, you will be contacted by the educational department and the reservation department to postpone or cancel your activity.
  • If you have booked a birthday party, it is maintained if you wish. You will be contacted by the educational service to find out the terms of this reservation.
  • All school educational activities are maintained for the months of May and June.

If your activity takes place on an opening day, it is confirmed.

I won an activity at the park on the Advent calendar on Instagram. Following the postponement of the opening to June 9, I have not been contacted, is this normal?

We have not forgotten you, you will be contacted by the educational service to suggest several activity dates.

 
Sleep in the park

The stays

 

I have booked a stay at the PAL Lodges for a date when the park will be closed, what should I do?

We suggest that you postpone your stay to the 2021 or 2022 season (under 2021 pricing conditions). You will be contacted individually by the reservations team. Given the number of files to be processed, we thank you for your patience.

I have booked a stay at Savana RESERVE for a date when the park will be closed, what should I do?

We suggest that you postpone your stay to the 2021 or 2022 season (under 2021 pricing conditions). You will be contacted individually by the reservations team. Given the number of files to be processed, we thank you for your patience.

 

 

 

 
And the rest

Experience in the park

 

We will continue to keep you informed of any adjustments made to our events. To date, The PAL Run has been postponed until the opening 2022.

We are working tirelessly to welcome you as you should so that you can enjoy your experience at PAL when we reopen.