Catering and services

• Are there lockers?

  Yes, paying instructions are available at the entrance of the park, just after the ticket check or directly in the park near the La Bonbonnière boutique.

  There are 2 sizes* of lockers available:
  - Size M (21.5/29.5L x 49.5P x 42.5h) for €4
  - Size L (29/34.5L x 49.5P x 57.5h) for €5
  *in centimeters

• Are dogs accepted?

  Only guide dogs (in training or confirmed) and assistance dogs for disabled people are accepted and can therefore accompany their masters throughout their day at the PAL. However, they cannot board any attractions or attend the parrot performance.

  All other domestic animals are prohibited in the park as well as in the PAL LODGES and at the PAL Savana RESERVE. If necessary, 1 paid kennel located in Thiel-sur-Acolin (15 minutes from the park) can accommodate your pet. For more information you can contact La pension de la Terre du Milieu on +33(0) 7 50 03 14 48.

• Are there ATMs?

  A cash machine is at your disposal in the center of the park, near the restaurant La Coupole.

• Where can I find the park plan?

  Find the map of the park on our website.
  
  Upon your arrival at the PAL, at the control, a detailed visit plan and indicating the different times of the animal representations will be given to you.

• Can I download individual or group documentations?

  You can download our different documentation by clicking below:

  • Individual Documentation 2026
  • Group documentation 2026
  • School documentation 2026

• I need medical assistance, where should I go?

  If you start to feel unwell or think you need medical assistance, do not hesitate to go to our aid station, right in the center of the park, near the La Coupole restaurant.

• Do we have access to an internet connection in the park?

  Connect to PAL's free WiFi and browse the internet and apps as much as you want. Find all the WiFi terminals on the park map.

• I need to recharge my phone. Where should I go?

  Portable self-service battery stations are available at three locations in the park:
  - at the park entrance near the Comptoir de l'Ours
  - in the center of the park near La Bonbonnière
  - in the center of the park near Quai West

  Each station offers 24 batteries at a rate of €2 per hour.
  Payment by credit card only.

• Are there photo spots at the attractions ?

  Some of our attractions are equipped with a photo booth (Fjord Explorer, La Rivière du Grand Nord, Yukon Quad, Azteka, and Champi'Folies), where you can purchase a souvenir of your experience.

  Photos are available in the following formats: print (€7), magnet or keychain (€6), and digital (€3.50).

  The photo booths for La Rivière du Grand Nord and Yukon Quad are not always open during the season, but photos taken there can be picked up at the Fjord Explorer photo booth, which is open throughout the season.