Disabled facilities

Since 2017, Le PAL has been certified Tourism and Disability for motor, mental, hearing, and visual impairments. Numerous facilities have been put in place to ensure you can fully enjoy your day at Le PAL. Le PAL has signed a partnership with the company Handivisible to improve the reception of people with disabilities at the park entrance and in various catering areas. Find all the questions that Palou has asked herself regarding the reception of people with disabilities

• Can I rent an electric scooter?

  To facilitate your visit, electric scooters are rented from 13 years old: 20 € (all public) and 15 € on presentation of the disability card 80% or disability mobility inclusion card. A deposit of 100 € (bank check) will be required. When you arrive at the PAL, contact the info point located to the left of the entrance.
  
  Beware, scooters are limited in number.
  
  These scooters are only rented for medical reasons.

  Namely, the maximum allowable weight for electric scooters is 130kg.

  The reservation of the scooter is recommended, please return this completed form to info@lepal.com

• I have a recognized disability, do I have priority access to attractions?

  When arriving at the park entrance, you must present your disability card, priority card or mobility inclusion card to the ticket inspector at checkpoint no. 12.

  You will be given a blue bracelet and a map of the park indicating all the access and support conditions to facilitate your visit (all attractions except Voyage au-dessus du Monde and Le Rapido have priority access).

  Depending on the attractions, the number of accompanying persons is limited to 2 to 7 depending on the capacity of the attraction, this is indicated on this visit map.

  This priority access is also granted to autistic people. Please report to the ticket inspector so that he can give a blue bracelet to the person with autistic disorders.

  Please note that this bracelet allows you to obtain priority access, however a waiting time may be observed depending on the attendance at the attraction.

  Depending on the attendance of the park on the day of your visit, a simple rule applies. Below 15 minutes of waiting at the chosen attraction, priority people with reduced mobility have unlimited priority access (as many times as they wish). Beyond 15 minutes of waiting at the chosen attraction, priority people with reduced mobility have priority access only once during the day. If you wish to do an attraction again, you can benefit from adapted access. When arriving at an attraction, you can wait on the side, adapted facilities are available, while your family or group queues. When they arrive at the boarding area, you can board with them. If you are alone or accompanied by only one child, the attraction operator will make you wait the same duration as the estimated time, seated near the boat with your child.

  The blue bracelet must be worn at all times and cannot be transferred. A priority bracelet may be withdrawn in the event of a breach of the rules of use.

• I have a disability card, do I have a special rate?

  Since 2017, PAL has been labeled Tourisme et Handicap for motor, mental, auditory and visual impairments.

  You are the holder of the mobility disability inclusion card, you benefit from a €5 discount on the full price of the PAL for 1 day, upon presentation of your card at the checkout counters. We offer you an entrance ticket for the price of:

  • Adult (from 10 years old): €32
  • Children up to 9 years old included: €27
  • Free for children under one meter

  For the visually impaired, we grant a free entry for an escort.

• Do I have priority access to the entrance?

  Yes, if you are the holder of the mobility inclusion disability 80% card.

  Go to checkout #1 to purchase your ticket.

  Go to Control #12 at the entrance to the park and ask for a blue bracelet by presenting your card.

   

  I've downloaded the Handivisible app. What should I do?

  In most areas (attractions, animal shows, ticket offices, and security checkpoints), access is indicated by a sign that shows you the shortest route or the area to sit.

  At the PSH ticket office at the entrance (ticket office 1), we are equipped with the Handivisible solution, a device that allows you to notify park staff of your presence. How does it work?

  Using the app, once you arrive at ticket office 1, go to the priority access sign and notify park staff by activating your app and following the instructions. The staff will advise you or assist you.

  If you need advice, don't hesitate to ask the staff at reception.

   

  I haven't downloaded the Handivisible app but I want to use it. What should I do?

  In most services (attractions, animal shows, ticket offices, and security checkpoints), access is identified by a sign indicating the shortest route or the area where you can sit.

  At the PSH ticket office at the entrance (ticket office no. 1), we are equipped with the Handivisible solution, a device that allows you to notify park staff of your presence. How does it work?

  Download the free app, then head to the Information Point or the First Aid Station to receive your daily access code and take advantage of the Handivisible app services.

  Using the app, once you arrive at the ticket office, go to the priority access sign and notify your presence by activating your app and following the instructions. The staff will advise you or assist you.

  If you need advice, do not hesitate to ask the staff at reception.

• Are there parking spaces reserved for people with reduced mobility?

  Yes, parking is reserved for people with reduced mobility in front of the check-in counters (about 30 places)

• Are accommodation accessible to people with reduced mobility?

  • Three Lodges are accessible to people with reduced mobility.
  • Three rooms at the Savana RESERVE are accessible to people with reduced mobility.

• Am I allowed to come to the park with my autonomous vehicle? For entry into the park, only electric or manual wheelchairs are accepted.

  For entry into the park, only electric or manual wheelchairs are accepted.

  Electric scooters are for rent at the rates of:

  • €20 without disability or priority card
  • €15 on presentation of the mobility inclusion card
  • A deposit of €100 by bank check, cash, credit card imprint will be required.
  • The reservation of the scooter is recommended, please return this completed form to info@lepal.com

  Wheelchairs are available for hire at the cost of:

  • €6
  • A deposit of 100€ by bank check, cash, credit card imprint will be required.
  • The reservation of the wheelchair is recommended, please send this completed form to info@lepal.com

• Are assistance dogs accepted at the park?

  Guide dogs (in training or confirmed) and assistance dogs for people with disabilities are accepted and can therefore accompany their masters throughout their day at the PAL. However, they cannot board any attractions or attend parrot performances.

• I am visiting with people with disabilities, where can they take a shower or just change clothes?

  The PAL is equipped with a Changing room, identified on the plan of the park. You will find on site:

  • a shower
  • a hoist equipped with a harness
  • a sink
  • toilets

  To access this room, go next to the Champi’Folies attraction (n°21). We invite you to contact the operator of the Champi'Folies attraction to open the room.

• Is there a visit plan adapted to people with disabilities?

  Yes, in order to prepare your visit as well as possible, download our visit plan and find the number of guides authorized for each attraction and all the tips to best optimize your day.

  I download the PSH visit plan

• Do I have priority access to restaurants and snack bars?

  All restaurants are accessible to people with disabilities. For "seated service" restaurants, it is preferable to book. Holders of a "priority" or "disability" CMI have priority access. Priority access may also be offered to accompanying persons, up to a maximum of 3 people, regardless of the catering point.

• I downloaded the Handivisible app, what should I do?

  In most areas (attractions, animal shows, ticket offices, and security checkpoints), access is identified by a sign indicating the shortest route or the area where you can sit.

  At the PSH ticket office at the entrance (ticket office no. 1), the La Coupole restaurant, the Quai West self-service restaurant, and the L'Artisanat snack bar, we are equipped with the Handivisible solution, a device that allows you to signal your presence to park staff. How does it work?

  Using the app, upon arrival at:

  Ticket office 1, meet in front of the priority access sign
  - La Coupole, meet in front of the bar
  - Le Quai West, meet in front of the bar
  - L'Artisanat, meet in front of the exit door on the right-hand side.
  I signal my presence by activating my app and following the instructions. The staff will advise me or assist me.

  If you need advice, do not hesitate to ask the staff at reception.

• I haven't downloaded the Handivisible app but I want to use it. What should I do?

  In most areas (attractions, animal shows, ticket offices, and security checkpoints), access is identified by a sign indicating the shortest route or the area where you can sit.

  At the PSH ticket office at the entrance (ticket office no. 1), the La Coupole restaurant, the Quai West self-service restaurant, and the L'Artisanat snack bar, we are equipped with the Handivisible solution, a device that allows you to notify park staff of your presence. How does it work?

  Download the free app and then head to the Information Point or the First Aid Station to receive the day's access code and take advantage of the Handivisible app's services.

  
  Using the app, once you arrive at:
  The ticket office, meet in front of the priority access sign
  - La Coupole, meet in front of the bar
  - Le Quai West, meet in front of the bar
  - L'Artisanat, meet in front of the exit door on the right-hand side.

  I signal my presence by activating my app and following the instructions. The staff will advise me or assist me.

  
  If you need advice, please do not hesitate to ask the staff at reception.