Stays of PAL

• What does the price of a stay include?

  In the austral summer, the price per person includes:

  • Entrance to the park (amusement park and animal park)
  • Dinner (drinks not included)
  • The night
  • Breakfast

  
  In the indian summer, the price per person includes:

  • Dinner (drinks not included) 
  • The night
  • Breakfast
  • Entrance to the animal park (closed attractions)
  • Lunch (drinks not included) 

• How to book a stay in Le Pal's lodges or Savana RESERVE?

  In a setting as exceptional as it is original, Le PAL invites you to extend your stay to live the unforgettable experience of a night in the heart of the savannah or in the middle of the great lakes!

  To stay at PAL Lodges you can book directly by phone by contacting the Lodges reception on 04 70 48 72 00

  To stay at Savana RESERVE you can book directly by phone by contacting the Lodges reception on 04 70 48 72 62

   

   

• Is the luggage room accessible all day?

  PAL Lodges

  When you arrive at the PAL Lodges, we will take care of your luggage which will be deposited in your Lodge from 4:00 p.m., the time at which you have your Lodge, during this time the luggage is stored at the Lodges Reception.
  On the day of your departure, your suitcases will be collected from 11:00 am at the Reception of the Lodges until the time of your departure. Luggage storage in the Lodges is available from 7:00 a.m. to 9:00 p.m.

  At PAL Savana RESERVE

  We do not have a baggage service, we remind you that your baggage must remain in your vehicle until you take possession of your suite and be returned to your car at 11:00 am on the day of your departure.

  However, if you have to leave medication or medication, Savana RESERVE Reception will take care of these items in an office.

• How is the reservation of the stay gift box?

  When you offer a stay gift box, the person who received the box contacts us to define a stay date during the current season. 

• Can we choose to start with a night or a day at the park?

  When you book a stay, you have the option of either starting your stay with a day at the park, or starting your stay with a night and then enjoying the park the next day. In the booking simulator, the offers are named according to the type of stay:

  • If the title of the offer begins with "day": you start with a day at the park and then take advantage of the accommodation
  • If the title of the offer begins with "night": you start with one night in our accommodation and then enjoy the park the next day

• If I cannot come to the park because I am unable to attend, will my stay be reimbursed?

  Our stays are not refundable unless you take out cancellation insurance. This covers in the event of illness, death, COVID, professional impediment, etc.

  Find the details of the holiday cancellation contract.

• Are park entrances included?

  In the Southern Summer offer, entry to the entire park is included.

  In the Indian Summer offer, only entry to the animal park is included, as the attractions are closed at this time of year.

• How can I collect my tickets?

  As your tickets are included in your stay reservation, all you have to do is go directly to the reception of your accommodation. No tickets are needed, you will need your room access card to access the park, which will be provided to you by reception upon your arrival.

• If I start with a day at the park, where do I go?

  When you have booked a stay, you must always go to the reception of your accommodation as soon as you arrive.

• Would I have seen on the animals whether I was at the Lodges or at the Savana RESERVE?

  Yes, all of the rooms have animal views.

  At the PAL Lodges, your accommodation overlooks either the African plain or the African lake depending on the Lodge chosen.

  At the Savana RESERVE, all rooms overlook the African savannah.

• At Savana RESERVE, is the view different depending on the room?

  No, all the rooms offer the same quality of view. The African savannah has been developed in such a way that no room is more advantageous than another.

• Do the rooms have a refrigerator?

  No, the Lodges' accommodation and the Savana RESERVE rooms do not have a kitchen or a refrigerator. However, all rooms are equipped with a safe.

• Which car park should I go to when I have a reservation in the accommodation?

  If you have a reservation at the PAL Lodges, you must go directly to and park in the Lodges car park.
  If you have a reservation at the Savana RESERVE, you must go directly to and park in the Savana car park.

• Can we buy cigarettes in the park?

  The park and its accommodations are non-smoking, and there are smoking areas in the park and its accommodations. However, the sale of cigarettes is not available either in the park or in the accommodation.

• What are the arrival and access times to the park depending on the type of package?

  When you book a stay, you have the option of either starting your stay with a day at the park, or starting your stay with a night and then enjoying the park the next day. The arrival and access times to the park are as follows:

  • If the title of the offer begins with "day": access to the park is the same day from 9.45 a.m., your accommodation is available from 4.00 p.m.
  • If the title of the offer begins with "night": arrival is from 4:00 p.m. to take possession of your accommodation, access to the park is the next day from 9:45 a.m.

• Are sheets and towels provided?

  Yes, sheets and towels are provided, you just have to enjoy your accommodation.

• How do I register my 2 year old child?

  When making your reservation on our website, at the "Enhance your stay" step, you have the option of adding children between 0 and 2 years old (free).